yeh naaah
05:49 21 Feb 24
Possibly the worst communication I've ever seen for a professional business. Took 4 weeks to respond for an urgent... paint repair just to be told they are not doing the work. Do people not comprehend the meaning of urgent or the fact my paint was peeling and causing rust. I could have sorted this out weeks ago but was told originally to wait for a quote as they would be happy to complete the work.read more
Jake Delmo
07:52 13 Feb 24
Not this shop in particular but motoroneBought a new car and Purchased Life time paint protection and life time paint... finish protection, paid a lot of money for this, and they denied the claim because they said it doesn’t cover clear coatDo Not Buyread more
David Tuffley
00:33 26 Jan 24
I was impressed with the front desk customer service .I was kept fully informed by text message regarding the progress... of the work.The business obviously have good systems in place as everyone new who I was ,why I was there and the work that was to be done.I was pleasantly surprised to see the car had been polished and the tyres blackened despite the minor bumper repair .Touch up paint also supplied in a little bottle.read more
Roslyn Gillespie
22:50 12 Jan 24
I was amazed how much goes on at the repair shop. Very impressed with they customer service and repairs
Maurício Bruneli
06:37 05 Dec 23
Catered extremely well to my very specific circumstances. Good service performed on time. Thank you very much.
Shylah Davis-Saunders
05:26 21 Nov 23
EDIT: Have just been informed by my insurer that the original tow truck company has not released my vehicle to Youi’s... tow company. However Meredith told me on the phone that my vehicle had been assessed by Mark and was currently with the estimator’s to work out the cost of the repairs to my vehicle. How is this possible if my vehicle isn’t even in your possession yet? Blatant lies from your reception staff, not looking very good.Absolutely disgusted with the phone manner from your reception lady, Meredith. My car was involved in a not at fault accident and my insurer (Youi) told me I was able to call MotorOne for an update on the assessment - so I did. Meredith was incredibly rude and condescending. I was only calling through to get an update on the outcome of the assessment, and then find out when the estimation of the repairs would be complete.I’ve never been in this situation before and have no idea what the process is. I understand that you’re a busy company, and maybe she was having a stressful day, but if you want clients to have trust in your company, I hope you understand the front line of communication is your people answering the phone. And this doesn’t instill any trust in your company at all. I do not appreciate Meredith making me feel like a burden for wanting to know what the outcome is. Please train your phone staff better. I hope the actual result of your assessment of my vehicle is better than this experience.read more
Alexander Orth
02:41 04 Nov 23
Excellent, professional, service from the office staff and assessor. We were advised on the day and time that the car... would be ready and so it was. Our car was also returned washed., what service.We are more than happy to recommend Motor One for all your car body repairs.Louise and Alex Orthread more
Kenn Moulynox
07:33 24 Jul 23
Very professional service and vehicle was ready to collect as per the estimated date.
GDL
02:21 03 Feb 23
Very impressed with the operation at Warana. Was a bit hard to find as the location at the time was over-shadowed by... the Planet Smash Repairs signage until you're almost at the office door.They took care of rear-end damage through a no-fault Suncorp Insurance claim. Within a few minutes of us dropping our vehicle off, the damage was inspected and assessed with a general estimate of a timeframe provided, subject to delivery of parts from Sydney if required.The office staff were very efficient and friendly and arranged transport from the Warana workshop to the Hertz rental car place back up the 'Coast.Repairs were completed in less than a week (sooner than the estimated time), and the office again arranged for transport from Hertz back to their workshop to pick up the repaired vehicle – cleaned and looking like new.Couldn't expect any better!read more
Tristan Ford
01:32 08 Dec 22
Im not normally one to leave negative reviews but I left this place dismayed and frustrated.Was told waiting on parts... for over 12 months before i suggested to manually repair it, at which point I had to call the insurance company and organise it.Only did half the repair because 'that's all they quoted'. Then blamed me, news flash. Consumers don't see the quote you send them to the insurance companies.More over there was no thought process like oh what's this damage ? and communication. Tried to blame me and the insurance company for there lack of attention to detail.read more
Byron Jones
11:43 10 Nov 22
Claim with Apia M075476196 Hyundai SantaFeI would like to thank all the staff involved in the repairs to my vehicle.... Your professional service and repair work to our vehicle is excellent.We are extremely happy with the workmanship performed on our vehicle.Byron Jonesread more
david young
19:55 25 Aug 22
No fault claim thru Youi. Well organised. Car was ready when they said it would be. Great staff. Car was clean and tidy... on pickup day. Would highly recommend. David .read more
Corey Prendergast
01:12 21 Jun 22
Planet smash WaranaNow motor 1Don’t go thereI have had to go back 4 times to get an insurance job rectifiedHad... extra work done alsoDisgraceful serviceCare factor is zeroNo care no responsibilityThen they price any extra work through the roofJust another numberDealt with MarkAnd his service was non existentNo apologiesNever to returnDoneread more
Andy Warwick
00:15 08 Jun 22
Had some issues with painting on my xr6 turbo Ute. Company came to the party and re- did the cab. Since then the other... work has disintegrated ( for want of another term) as per photos. I have gone back to them to see what they can do but have not as yet received a response. Given time since work was originally done (5-6) years it may be somewhat unfair to finally judge unless, or until, they respond to my email.read more
Owen Lechmere
05:18 17 Jan 22
I came here for a quote which was a private quote that was going to become a insurance quote, they expected me to pay... $20 for the quote. Then after hearing that it was going to go through insurance they told me not to worry about the quote cause I only need one, insurance company insisted that I got 3 quotes so I returned and they just dismissed me without reason and simply said no....Do not recommendread more
Susie
23:23 18 Oct 21
I was extremely happy with the job the guys did on my car, it looks brand new. They even touched up a few marks / dints... that weren’t part of the quote. I couldn’t have asked for a better job done.Thank you Planet Smashread more
Johannes van der Post
11:02 28 Mar 21
This was not the result I was looking for. To begin, it took a day longer then originally estimated. Then, upon pick... up, the car was returned to me in a dirty condition. I found sticky residue from the protection foil in several spots. One part has been overlooked and should have been replaced as well due to damage. Forgetful mishaps showed they did a quick job rather than thorough. My biggest frustration was the back seat window malfunctioned on return. When I called to ask about it, they claimed it could not have been their fault. However, after a lot of hassle, and seeking another company, I found they unplugged the electric connection from that door, and did not properly reconnect it. So in fact, was their fault and showed a sloppy job done. I would never choose this garage for any type of service again.read more
Brooke Richardson
23:14 17 Feb 21
This is just feedback to help those choosing their repairer. I am not saying planet smash repairers are a bad company... but I personally haven’t had a good experience.First they did not do a quality paint job. After 2 years it is faded badly where they did the repair compared to the rest of my car and I’ve had the car for 8years.I have scheduled to come back to them, travelled all the way from Brisbane and took work off to get there and be told the hire car wasn’t booked (which I needed badly to get around for 2 days) and that I will just need to rebook my appointment. Which is not easy to do living away, working full time and having other commitments just like everyone does... and now I’ve wasted my time and leave from work on something that should have been done properly the first time anyway.I would be careful booking paint work here and just ensure you clarify all the details when you make a booking to save any confusion or to pick up on errors. The team are nice, yes, but the quality just wasn’t there.read more
