Majid Bakhtazad
08:39 13 Mar 25
Unfortunately, my experience was far from satisfactory due to poor communication and significant delays.
Firstly, the communication was very poor, and I expected more honesty regarding the repair timeline. Initially, I was informed that the repair would take approximately two weeks. However, after four weeks with no updates, I reached out to MotorOne, only to be told that the repair was behind schedule and would take another two weeks. Despite this, no one contacted me again, and when I followed up, I was informed once more that the repair was still delayed and would require an additional week.
Frustrated by the lack of updates, I requested to speak with a manager. On February 27th, the manager assured me that the car would be ready in one more week. However, I only received my vehicle on March 5th—five days after that promised timeframe.
The most disappointing part of this experience was discovering, through electronic tracking devices installed in my car, that my vehicle had been sitting idle in your parking lot for five weeks. The records show that when I dropped off my car on January 21st, it was immediately moved to the parking lot, where it remained untouched until February 27th. It was only after I expressed my frustration to the manager that work finally began.
This clearly indicates that from the very beginning, MotorOne knew it could not meet the promised deadline but failed to inform me, leaving my car parked for over a month without reason. I find this level of service highly unacceptable and hope that MotorOne takes the necessary steps to improve transparency and communication with customers in the future.
Firstly, the communication was very poor, and I expected more honesty regarding the repair timeline. Initially, I was informed that the repair would take approximately two weeks. However, after four weeks with no updates, I reached out to MotorOne, only to be told that the repair was behind schedule and would take another two weeks. Despite this, no one contacted me again, and when I followed up, I was informed once more that the repair was still delayed and would require an additional week.
Frustrated by the lack of updates, I requested to speak with a manager. On February 27th, the manager assured me that the car would be ready in one more week. However, I only received my vehicle on March 5th—five days after that promised timeframe.
The most disappointing part of this experience was discovering, through electronic tracking devices installed in my car, that my vehicle had been sitting idle in your parking lot for five weeks. The records show that when I dropped off my car on January 21st, it was immediately moved to the parking lot, where it remained untouched until February 27th. It was only after I expressed my frustration to the manager that work finally began.
This clearly indicates that from the very beginning, MotorOne knew it could not meet the promised deadline but failed to inform me, leaving my car parked for over a month without reason. I find this level of service highly unacceptable and hope that MotorOne takes the necessary steps to improve transparency and communication with customers in the future.
Neil Urmeneta
05:09 06 Mar 25
I had to call them to follow-up 5 days after providing the photos they requested only to tell me that they are at capacity and the job is to big for them... they just told me to call Allianz to transfer to another repairer. They could've told me that earlier.
If I didnt call them... I could've been waiting longer for nothing. Really disappointed as I was hoping they can get the car fixed sooner.
If I didnt call them... I could've been waiting longer for nothing. Really disappointed as I was hoping they can get the car fixed sooner.
aaron haydon
10:36 28 Feb 25
My car has been there over a week couldn’t even get a quote
Has now got to be towed to other repairer
Very disappointed
Has now got to be towed to other repairer
Very disappointed
Stacey Piper
12:13 20 Nov 24
Update: it is my sincere apology that the rims and one unpainted part was from prior.
The car was inspected today and Motorone are going above and beyond to have my car bonnet and front bar fixed for me where there are painting and assembly issues. I am so thankful and also ashamed that I blamed them for two extra issues.
Poor communication and 3 weeks for repair.
Windows not cleaned properly, hard to see out of and inside not cleaned properly. The rims are stained where the wash was not cleaned off in some places. There is still yellow marker on the front black grill,tiny bit on bonnet on top of grill not painted properly, same as on front left sensor. Also left panel not painted correctly. Overspray on front passenger door.
The car was inspected today and Motorone are going above and beyond to have my car bonnet and front bar fixed for me where there are painting and assembly issues. I am so thankful and also ashamed that I blamed them for two extra issues.
Poor communication and 3 weeks for repair.
Windows not cleaned properly, hard to see out of and inside not cleaned properly. The rims are stained where the wash was not cleaned off in some places. There is still yellow marker on the front black grill,tiny bit on bonnet on top of grill not painted properly, same as on front left sensor. Also left panel not painted correctly. Overspray on front passenger door.
Rachel
00:31 10 Nov 24
These guys were amazing. Communication was tops. They ubered us to our hire car company and back again. And they cleaned our car too! Absolutely no complaints and would highly recommend. Thanks team!
Joey
03:20 22 Oct 24
NRMA repair. Couldn't be happier with the repair on the car which became complex with fault codes that appeared (before the repair), as a result of the accident damaging sensors. Mirror and door repaired to the highest standard. All codes removed and car back to normal. Thanks to the team there, special mention to Melissa who helped manage the booking around a complex time for our family.
Jarrad “Jazzigeo” Gallagher
06:06 08 Aug 24
NRMA provided smash repairs... absolutely lost for words, no care for quality of work including overspray on panels, pieces under the hood broken after the fact, misaligned panels on top of panels not being secured.
When asked directly about all of the above, there was no care no responsibility, told "you don't know what you're talking about".
Office workers lovely but mechanics have absolutely 0 customer care. Haven't met 2 people so arrogant in my lifetime.
When asked directly about all of the above, there was no care no responsibility, told "you don't know what you're talking about".
Office workers lovely but mechanics have absolutely 0 customer care. Haven't met 2 people so arrogant in my lifetime.
Tony VanDerBaan
01:45 10 May 24
Allianz was exceptional, pity their preferred repairer wasn't. Booked in on 9th April, told to arrange hire car for 2 weeks and it would be completed well before then, rang 14th April and was told still on progress because of Anzac day. Closed Anzac day and the following day, rang again on 30th April and told it would be started tomorrow.
Rang 6th May and told it should be ready close of business on the 10th May, surprised when I got a call on the 9th to say it was complete.
Maybe the insurance company got on their case after I had to extend the hire car for the 3rd time.
Should have read some of their reviews, maybe I would have chosen another repairer. Repair seems to be very good, but communication with them not so good.
Rang 6th May and told it should be ready close of business on the 10th May, surprised when I got a call on the 9th to say it was complete.
Maybe the insurance company got on their case after I had to extend the hire car for the 3rd time.
Should have read some of their reviews, maybe I would have chosen another repairer. Repair seems to be very good, but communication with them not so good.
Matthew Wheatley
06:09 12 Apr 24
Cannot thank the team at Jamisontown enough, awesome job and really went above and beyond, I cannot leave out my assessor from Allianz, he also went above and beyond to keep me informed and ensured a perfect job.
Highly recommended repairer. Thanks so much!!
Highly recommended repairer. Thanks so much!!
Nicholas Conway
23:01 11 Mar 24
Thank you to the two lovely ladies in the front office. They helped me sort out my car issue and got me back on the road in no time. 10/10
Louise Saliba
09:14 20 Feb 24
I had my car door fixed due to a accident by another vehicle. I took the opportunity to get some private work done on my bonnet and roof. When I picked up my car I notices little bumps in the paint finish they tried to say it was normal as there is sometimes dirt in the paint and I also still had stone chips visible. At no point when I was quoted they said your stone chips would still be there after the respray. To add to more issues they somehow put scratch marks on my ute lid from what appeared to be a sanding machine. They proceeded to tell me they watched the work being done on my vehicle and the boys did not do it. They took my money happily but I still did not get the job I paid for even after taking it back a second time which I could not see much difference in what they had apparently tried to fix.
Dejan Goles
07:19 21 Dec 23
pathetic workmanship
wouldn't do all repairs as it was to hard for them
had to take to another repairer to get job done
this was done through insurance
would not recommend them to anyone
but would recommend no one uses them
wouldn't do all repairs as it was to hard for them
had to take to another repairer to get job done
this was done through insurance
would not recommend them to anyone
but would recommend no one uses them
Vanessa Bradshaw
04:22 12 Dec 23
Exceeded expectations! Great service, fast & efficient. Will definitely use them again if the need arises
Tony B
11:52 30 Nov 23
Great communication, very efficient and courteous staff.
Very happy with the repair and service overall. Thanks.
Very happy with the repair and service overall. Thanks.
Madeline Bell
12:55 15 Sep 23
Highly recommend this business. They were so organised and efficient. They did a great job on the car and did the job a lot quicker than expected.
Josh Waters
07:08 06 Aug 23
Apologies for the delay review. Life and work has been pretty hectic lately. 10/10 I would highly recommend MotorOne Autobody - Jamisontown to anyone for sorting your insurance needs. I am so thankful that I decided to take my car to MotorOne Autobody - Jamisontown. They are extremely professional and take care of every detail during the process. I was fully informed about everything throughout the entire process. They are experts in their field. Had my car repaired in a week as promised. I sincerely, wish the whole team all the best, they really are an outstanding bunch. Thank you from the bottom of my heart.
Amir
05:19 02 Aug 23
Great service, got the car back within the agreed time frame and looks brand new. Also had an issue after taking the car which they rectified within the same day. Thank you.
Sabrina Deguara
08:53 20 Jul 23
Picked up my car today from MotorOne the office lady was amazing (can't remember her name im so sorry and i cant find my card to see ) but you will know who i am - hope your son brought your coffee in for you last week, from the day I dropped my car off to today when I picked it up the workmanship was fantastic the accessor was so lovely and helpful. Very happy with the job they did with repairs to my car. Would highly recommend this company. Thankyou
Lester Mendoza
02:04 04 Jul 23
These guys were great from beginning to end. And repaired the car quicker than expected. Quality work and even better customer service. Highly recommend.
Denise Miller
11:32 23 Jun 23
Cannot fault this company at all. From the get go they made the process so easy from checking in, transferring to the hire car company and back. The workmanship too is excellent. Highly recommend them
Robin Ford
06:09 21 Jun 23
Couldn’t be happier with the professional and friendly team.NRMA arranged a loner car and that made it so much easier . The work done to my car went above and beyond expectations, and so I wouldn’t hesitate to recommend them. Fantastic job everyone. 😊
Abby Liu
04:31 16 Jun 23
friendly staff and great service. they really try to make you understand what they did to your car even if you don't know much about cars. after the car was serviced a problem arose which they resolved very quickly and didn't charge for.
Steven Wicks
15:19 15 Jun 23
THEY WENT ABOVE AND BEYOND. A job that was estimated to take 3 months took 3 weeks! Massive thanks to the staff that did everything they could to get the parts in ASAP. Friendly staff were very welcoming! Great at keeping us up to date on everything that was happening with the car repairs.
Only problem I had was the hire company issued to us, SIXT. Didnt get the car we needed nor the baby seat that was promised
Only problem I had was the hire company issued to us, SIXT. Didnt get the car we needed nor the baby seat that was promised
Sara Pickstone
00:03 15 Jun 23
Avoid them like the plague! What an awful experience we have had! We had our brand new car in for repairs after a car accident, and the whole experience has just been so unprofessional and terrible. Our car took longer then expected to be repaired, our hire car was not organised properly, our car was returned to us in a filthy filthy state the whole interior covered in factory dust our black interior doors looked beige they are that dirty, dirty footprints and handprints all throughout the cars floor and seats, our babies car seat was removed for repairs which we are not informed about and it was not reinstalled when we picked the car up they then reinstalled it incorrectly and I had to pay a professional car seat installer to install it which left us $80 out of pocket, when they returned the car to us there was another part they were still waiting on to be replaced and they said they’d contact us when it was in, 6 weeks later I hadn’t heard anything so I contacted them and low and behold the part had arrived a while ago and I had not been contacted about it, it wasn’t until I contacted them I found out the part was in and could take it in to be put on. They definitely should NOT be a recommended repairer for insurance companies!!!!
Mike Barnett
00:39 07 Jun 23
A big thank you to the staff at MotorOne Jamisontown for repairing our Lancer through NRMA. Awesome work & friendly people to deal with as well.
paul n/a
00:30 07 Jun 23
To anyone that is wanting to use motorone auto body I highly recommend them. They fixed my Audi & I was really impressed with their work and how easy all the staff helped with hire care and keeping me updated, truly a great experience and may I also add they also fixed my mothers car a year ago and that to was an excellent job well done. So thank you again to all the wonderful staff that helped and worked on my car.
Kind regards
Paolo
Kind regards
Paolo
Georgia Burgess
06:55 10 May 23
My experience with MotorOne Autobody in Jamisontown was nothing short of amazing. They made the process of having my car repaired easy and did so in a timely manner. Their staff were all very lovely. Nothing but good things to say about this place! I highly reccommend !
Linda Bourke
06:11 21 Apr 23
I collected my vehicle today from MotorOne after it had gone in for repairs due to an accident. From day one the customer service has been brilliant always keeping me updated on my vehicle’s progress and answering any questions I had.
Big thank you to Lorraine & Lisa 🤗
Also big thank you to Nick for talking to me regarding repairs/paint. Such lovely people
I can not fault the workmanship done on my vehicle and I would recommend MotorOne
Thank you again
Linda Bourke
Big thank you to Lorraine & Lisa 🤗
Also big thank you to Nick for talking to me regarding repairs/paint. Such lovely people
I can not fault the workmanship done on my vehicle and I would recommend MotorOne
Thank you again
Linda Bourke
M
13:31 02 Apr 23
Had my car done here recently after an accident, couldn't be happier with the service I received, very friendly front desk and clearly went over the repairs done to my car, the end result was perfect, the workmanship was excellent, and I would recommend to anyone. Fantastic service.
Ramon Davila
04:49 28 Mar 23
MotorOne is state of the art facility. I am so glad I took NRMA recommendation. Amazing Staff helpful and attentive to your needs. Service is excellent they provide taxi voucher for those who can't find their way home and back to the shop. They keep you up to date by means of text messages. Nick who release the car to me was nice and made sure everything meets to my expectation. I would surely recommend this Auto repair shop.
Robert “Drew” Spears
04:40 15 Mar 23
My vehicle was hit by another car in a car park. The front driver's side quarter panel was damaged. My insurance company set me up with MotorOne Autobody in Jamistown to have the body repair done. I got a message and link on my phone to send pictures of the damage. I did that and received a call to tell me I took some good pictures and didn't need to bring the car in for assessment. I was pleased with that but I felt there was damage to the wheel that wasn't visible. As I talked to the employee, I told her of my concern. She said the wheel would be looked at for damage when I brought the car in to be repaired. It's my only car and I drive several hundred miles each week. I told the young lady of my issue with waiting and could I bring it in for a wheel alignment and assessment.
She could her the stress in my voice and took my issue seriously. She talked to her Manager and he called and setup a wheel alignment with their Mechanic. They did the wheel alignment and found damaged parts behind the wheel. It is safe to drive until they're able to get my car for the body repair. That's what I needed to hear!
The body isn't repaired but what they did in this instance tells me they're concerned about their customers. I consider that excellent Customer Service. I look forward to having my car repaired by MotorOne Autobody in Jamistown. I'm confident they'll do a good job.
She could her the stress in my voice and took my issue seriously. She talked to her Manager and he called and setup a wheel alignment with their Mechanic. They did the wheel alignment and found damaged parts behind the wheel. It is safe to drive until they're able to get my car for the body repair. That's what I needed to hear!
The body isn't repaired but what they did in this instance tells me they're concerned about their customers. I consider that excellent Customer Service. I look forward to having my car repaired by MotorOne Autobody in Jamistown. I'm confident they'll do a good job.
Sophie Khouri
12:44 07 Mar 23
amazing and helpful service!!! lovely customer service from the beginning, especially Nick who was welcoming and extremely professional and assisted in showing the new repairments made to my car.
100% recommend to anyone as they provide the best service
100% recommend to anyone as they provide the best service
Kaven Phung
02:05 20 Feb 23
Had my Golf repaired by MotorOne Autobody Jamisontown via NRMA and their service and communication were amazing. Had the car dropped off Thursday was repaired and ready by Monday.
Thank you to Nic and the team there for your amazing service. Would recommend to anyone
Thank you to Nic and the team there for your amazing service. Would recommend to anyone
Marcia Davies
04:20 15 Feb 23
I dealt with Nicholas when I picked up my van. He was very helpful, courteous and knowledgeable. I have more work to do on my van and will definitely bring it back to them to do the work. My overall experience with the company was excellent.
Natalie Micallef
00:57 09 Feb 23
The saying ‘always tell your dad because they will find out’ seriously would not have applied here IF I didn’t tell my dad! I had my car door repaired at MotorOne Autobody and you would never have known there was damage on it! My car is new so when there was damage on it I was devastated but I am over the moon by how great it looks as it looks brand new! The service was so fast and the staff were so friendly. Thank you so much again! 👏🏼👌🏼
Frank Kelly
22:23 17 Nov 22
We had our car bodywork repaired through NRMA insurance at Motor One Jamisontown. It was such a smooth & professional experience. The staff are all very friendly & competent. The work was very good & took less time than we expected. It was a pleasure to deal with them. We would highly recommend them.
Lynne & Frank Kelly
Lynne & Frank Kelly
Bassem Akladios
07:17 09 Nov 22
Very professional and pleasant team. Highly recommend. Very grateful for the awesome work on my car
Miss A
12:30 17 Sep 22
Do not go to this repairer!!!
They are Scammers !!! They do insider jobs and there work is disgraceful . Poor workmanship, second hand parts and staff who are not qualified.
Don’t be fouled by there impressive office . They are a disgraceful business and crime stoppers are investigating this business who are doing the wrong By it’s customers, insurance companies and staff .
Do not use MotorOne Autobody Jamistown.
They are Scammers !!! They do insider jobs and there work is disgraceful . Poor workmanship, second hand parts and staff who are not qualified.
Don’t be fouled by there impressive office . They are a disgraceful business and crime stoppers are investigating this business who are doing the wrong By it’s customers, insurance companies and staff .
Do not use MotorOne Autobody Jamistown.
Peter Sutherland
07:19 14 Sep 22
Auto One repaired my car through an insurance claim. Was extremely happy with the service provided. Very friendly staff and repairs completed on time .
Kept informed of progress throughout.
Kept informed of progress throughout.
Julie Robertson
02:46 14 Apr 22
An awesome experience. My car was booked in through NRMA and they took care of the rest. Steve did a quick assessment. It was quickly booked in. Cab to rental organised. Prompt service with a smile. Excellent workmanship. Will definitely use again if the need arises.
Kalinda Merton-Simon
05:32 04 Mar 22
What a fantastic experience. cannot recommend Motor One more highly. They offer such Friendly and informative service and I felt very comfortable leaving my precious car with them to do the repairs required. They were quick and efficient as well which is awesome. Thank you for making my experience so wonderful. Have a great weekend.
