Marita Austin
06:28 27 Nov 24
Terrible experience with Motor one. Do not recommend! Reception staff were friendly and helpful, site manager was not!... Timeliness given were not accurate, communication extremely poor. Will never use again!read more
Matthew McCabe
11:28 21 Nov 24
Don't choose Motor One as your insurance repairer. Professional looking exterior papering over typical, terrible... service for insurance customers. Made my claim in May for a kangaroo collision, got my car back in October. 6 week wait for initial assessment, 6 week initial lead time for repair, which was then a month late. If I hadn't been able to borrow a farm ute from family, I would have lost my job. No communication aside from automated timeline updates from RACV that had nothing to do with reality. I called when repair was 2 weeks late to request information. Staff member couldn't even tell me where my car was. Was told I'd get a call back that day. Nothing. This happened twice more when I called again. No information or explanation given at collection. Completely inexcusable neglect for their clients. Avoid.read more
Steve Hardy
08:27 10 Oct 24
Very committed, caring & pleasant staff who went out of their way to give me the best service & quality under very... difficult circumstances. Highly recommended.read more
Rodney Gamble
07:50 06 Sep 24
Repairs carried out were prompt & I had no issues with. The repairs only took a few days more than expected due to a... Parts issue.Importantly I was able to see progress of the repairs when I called In unannounced. In fact they brought our car out to view. I asked for some touch up paint & that was no problem. A Taxi was organised for me to pick it up as I live well out of townAll in all 4-5 StarsThanksread more
Sue Hutchings
07:54 02 Jul 24
Very disappointed with the job done on our car ,it’s what they call an orange peel effect on it communication with Aami... was bad and when we needed to know anything we had to ring Motor One car was there for a week we were to get it back on the Friday. We hadn’t herd anything My hubby rang motor One and we were told we wouldn’t get it back till the next week , we rang on the Monday and was told we would most likely not get it that day… They did ring later in the day and say it would be ready by 4pm .. some of the marks are still on the car , and we could not leave a review on the link they sent , it told us to remove our comments .. not happy at all …We certainly won’t be going through Aami again or Motor One..We would be like to acknowledge thatSince this ReviewMotor one have repaired all things on our car and they have gone above and beyond for us . We would like to thank them very much for taking the time to talk to us about what was wrong and going out of their way to make us happy …They also explained what could have happened to make the paint work look like it did …This was very much appreciated ..We would also like to thank Ed who assessed the car and Annette .. Both have been very helpful.. Thanks to all, we are very happy with Motor One for the way they handled it all .. Thanks Again ..read more
John Wilson
01:06 24 Jun 24
They bumped my repair without good reason and manager did not phone as promised by staff. Arrogance! So I sacked them.
Shaibal Barua
03:48 01 Jun 24
I am very disappointed with the service provided, got a date very quickly and than after three weeks came to know that... my car is sent to Sunbury. There was severe lack of communication and when asked for simple things like an email with a line or something about the update for car hire, they did not help. On the other hand, other place regularly updated me about the repair..... I will never go there in future if having other option... Hoping my case was an exception as generally everyone seems happy 😔read more
Damon pica
03:53 16 May 24
Very poor service. Came in for a quote that Belvue panels Bendigo did in about 3 minutes, advised I had to book an... appointment and it would cost $150. Not a smart way to conduct your business.read more
Antolino Bonsubre
00:07 09 May 24
Waited 6 months to the date scheduled to be repaired and on the week repaired schedule i received a message from... MotorOne Bendigo to call them which i did then the lady told me they still waiting for parts, upon on our conversation with the lady i mentioned to her that i booked a car hire for 2 weeks and because of that i need to cancel my booking. I called RACV on 17 April 2024 and found out that they didn’t receive a quotation from MotorOne Bendigo last October 2023 after they made an assessment, but on other hand RACV confirmed they received a quotation last 15 April 2024 which supposedly to be made last year. After i make a complaint next day I received message to take my car for repaired from 22 April to 3 May 2024 and pick up my car last 7 May 2024. This company will not update you about the progress on the repair and when you call them you’ll hear a bunch of excuses. Please avoid this panel beater.read more
Oriel Gray
03:14 14 Dec 23
Car took one week to repair plus they washed the exterior and cleaned the inside for me too. Excellent job by Judy and... the team.read more
Mick Martin
03:48 26 Oct 23
I spoke to Amy in reception twice and sheWas more then helpful and a bloody champion
Hajar Haouti
04:28 11 Aug 23
I would give 0 ratings if possible. Rude customer service, inconsistent service. They tell you one thing and then... change their answer multiple times. yell at you for the mistake they’ve done and don’t notify you of changes until a couple of days before a set appointment that I waited for for months. Horrible reception staff that don’t take responsibility for their mistakes and have the audacity to yell at you for asking for an explanation.Worst mechanic I’ve ever had displeasure of going to, a bunch of scammers. That are more interested in avoiding their responsibilities and covering their assess than helping customers. If you’re insurance company recommends them, run.read more
Hasitha Anuradha
04:56 04 Aug 23
I had a terrible experience at this so-called RACV authorized repair shopAfter my wife's car was involved in an... accident, RACV suggested taking the car here to fix the damage, which included a small chip in the headlights.To my surprise, when I pointed out the chip on the day that I picked up the car, the accessor claimed that the headlight chip was a prior fault and not related to the accident. They said that it wouldn't be covered by the insurance. However, I knew for a fact that the crack was a direct result of the accident, and I even have photos that prove it.I contacted RACV seeking their assistance, but unfortunately, they weren't much help either. They advised me to wait for the accessor to call me back and clarify the issue, but that call never came.This whole situation feels like a scam. They don't seem to care about their customers and are more interested in avoiding their responsibilitiesread more
Catie Rizzo
02:10 31 Jul 23
Amy was such a pleasure to deal with and truly professional. Was so helpful and made the process easier. Highly... recommend.read more
Janine Kenyon
07:06 01 Apr 23
Prompt service, good communication. Did a good job of repairing the car. Nice and clean on pick up.
Robyn Hoare
04:34 29 Aug 22
Fantastic service. Staff knowledgeable and helpful. Easy to organise details with.Picked up car today which was... fixed ahead of planned time. I was kept up to date with the process of the repairs. Jude and Amy in the office provide exceptional customer service. All staff members I dealt with are friendly and professional. Extremely satisfied with repairs. I would recommend Pennos to all my friends and family.Thanks Pennos cannot speak highly enough of your business. Robynread more
Ashley Argyle
04:46 26 Aug 22
Highly recommend Penno’s. I had some damage repaired on my car. They made the whole insurance repair process a breeze.... From the initial inspection, right up until when I picked up my car, I was kept updated the whole time. They done an amazing job fixing my car, and also detailed it afterwards. The workers there were all very friendly and helpfulread more
Alex Walker
02:19 29 Jul 22
Incredible service from the team at Pennos. After an initial week delay for parts to arrive (still an incredible time... line considering COVID delays nationwide), I dropped the car off and the Pennos team provided me with a lift to the hire car place. A miscommunication between the insurance company and the hire car company left me without a car seat for our newborn, so I rushed back to Pennos, where all stress was relieved and they took ours and fitted it in to the new car. Wasn't their error to fix but they did it with a smile. We were provided with a 2 week SLA for repairs, received updates as the car went through it's journey, and 4 days later, fixed!!! Went to pick it up and they had cleaned the whole car, not just the panels they repaired. Wonderful service, friendly people, and not many businesses conduct themselves like this!! Would highly recommend to anyoneread more
Annabel Thomas
04:09 21 Apr 22
If I could give them 100 stars I would. Super friendly, very cooperative, go out of their way to make sure you are... looked after and full of knowledge on how claims work. A huge thank you to both Aimee and Eden. They helped me through a very difficult and frustrating insurance claim dispute. I would have been lost without them.read more
Kaye Farrugia
07:53 31 Mar 22
Wow!! Thank you Nick and the team at Penno Smash Repairs. I came in to get a private quote on a minor panel repair and... mentioned that I haven’t been able to get my leather in my BMW cleaned, believe me I have tried!!! Later that day I got a call from your office to say if I want the clean you can do it today. To say I am staggered with the results is an understatement. My 15 year old car looks a million bucks. Thank you so much. I won’t hesitate to recommend you to others. PS. I tried to post a photo showing the before and after but it wouldn’t let me. Thanks once again.read more
Jeff Rogers
10:51 03 Feb 22
Picked up my car today after a minor bingle which damaged the rear door, sill, wheel arch and rear bumper. Try as I... might I cannot see a hint of the repair. From the panel work to the colour matching the repairs were first class. Great job by everyone involved. Thank you. Very happy customer 🙂read more
Louise Ivezic
07:14 13 Sep 18
Great sales and service at Penno Smash Repairs. The paint match on my old Honda is of showroom standard. I highly... recommend and support this local business.read more
